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Orders/PaymentShippingExchanges/ReturnsRefunds

What is the opening hours of the online store?

  • online cs center opening hours 9:00AM – 6:00 PM (mon-fri) / call (+82 70-8829-9054)

I'd like to change the delivery details

  • If your items are not shipped yet, you can change datails of your order. Contact us through our e-mail (gudtkd95@superagency.co.kr) or call (+82 70-8829-9054) and we will take care of it.

Q. Shipping Forwarder

  • We use FEDEX for international

Q. How long will the delivery take?

  • A. It takes about 3~7 business days, but it may take longer for remote regions or pendemic

Q. I want to know the shipping status of my order.

  • A. Once we ship it , Fedex will let you know via email.

Q. Why has there been a shipping delay?

  • There will be many reasons but if there is any delay , we will contact you and let you know situation

Q. I want to return my order.

  • Contact us through e-mail (gudtkd95@superagency.co.kr) or call(+82 70-7757-2007) and we will take care of it.

Q. Are there any cases where I cannot return my purchase?

  • Here are some instances that we cannot take returns
  • ① 7 days have passed after receiving your purchased item.
  • ② If you have washed or tailored the products after purchase.
  • ③ When there are damages done to the product after purchase.
  • ④ Wrinkles or scents (usually perfumes) left from trying the clothes on.
  • ⑤ For products that states “NO RETURNS” on the product page.

Q. Who pays for the shipping charges for returns?

  • You will need to pay for shipping charges both ways.

Q. Where do I return it to?

  • Please return the items to the sender's address. But if you don't know the accurate address of your order, send an e-mail (gudtkd95@superagency.co.kr) or call us (+82 70-8829-9054)

Q. I purchased 2 products but I want to return one of them

  • Contact us within 7 days of receiving the goods through either e-mail (gudtkd95@superagency.co.kr) or call (+82 70-8829-9054). However, you will have to pay shipping charges for your return and depending on the product's condition, we may refuse your return.

Q. I want an exchange. How do I do so?/span>

  • Contact us through either our e-mail (gudtkd95@superagency.co.kr) or call (+82 70-8829-9054) and we will take care of it. When you contact us, please state the item you are exchanging. Of course , shipping cost is your charge.

Q. I want to cancel my order

  • Contact us through either our e-mail (gudtkd95@superagency.co.kr) or call (+82 70-8829-9054)

Q. I cancelled my order and want to know if it really got cancelled.

  • You will get money back on Paypal . You can ask it anytime if you want to check.

Q. I ordered 2 products with my credit card. Can I cancel just one of the products?

  • Yes you can. Contact us through either our e-mail (gudtkd95@superagency.co.kr) or call (+82 70-8829-9054)

Q. It says that refund is complete, but I didn't get a cancellation notice from paypal.

  • You can check your cancellation process in paypal.

Q. Are there any cases where refund is not possible?

  • Here are some instances that we cannot take returns
  • ① 7 days have passed after receiving your purchased item.
  • ② If you have washed or tailored the products after purchase.
  • ③ When there are damages done to the product after purchase.
  • ④ Wrinkles or scents (usually perfumes) left from trying the clothes on.
  • ⑤ For products that states “NO RETURNS” on the product page.

Superagency CEO. Sung-jin Won business registration no. [1058804560] E-commerce Permit. 2014-서울마포-0914
tel. 1577-8332 address. 04404 서울특별시 용산구 이태원로 216 (한남동) 4층 스컬프스토어 Personal Information Manager. superagency(shop@superagency.co.kr)hosting provider. cafe24

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